IT Help Desk Engineer II

Response Center · Napa, California
Department Response Center
Employment Type Full time
Minimum Experience Mid-level
Compensation DOE - Hourly Rate

Want to be a part of a fast-paced growing MSP that is fiercely committed to helping others thrive?

A career with an IT Managed Service Provider (MSP) is a challenging thing, but also extremely rewarding!  It’s fast-paced, like drinking from a firehose, but this gives you a tremendous opportunity for hands-on experience with the newest platforms and a range of unique environments.  At all times we have each other's backs and want you to succeed and thrive.  We know our most important assets are PEOPLE like you, and we’re looking forward to having you meet our team!

 Qualifications Required:

  • Must have 3 years minimum IT Help Desk experience
  • Strong aptitude for Customer Service 
  • Excellent analytical, verbal and written communication skills
  • Ability to adapt quickly to new technologies and changing business requirements
  • Able and willing to collaborate as part of a team in various roles
  • Respond to emergency situations effectively, maintaining poise and focus
  • Ability to organize and manage multiple priorities
  • RELIABLE CAR REQUIRED to perform duties  


Typical Work:

A typical day revolves around customer support on a variety of platforms and technologies. Examples include setting up a printer, application troubleshooting, troubleshooting network issues, and troubleshooting server/cloud issues. See the supported technologies section below.


Qualifications Preferred (not required):

  • Certifications:  One or more of the following:
    • CompTIA (A+, Network, Security)
    • Microsoft Associate or Expert level certification
    • VMware
    • Apple
    • Citrix
  • Bachelor's degree (in a related field) or equivalent experience
  • Previous MSP experience a plus
  • Experience with a PSA / RMM is a plus 


You will be working with the following technologies on a daily basis:                                          

  • Microsoft Windows and Mac
  • Microsoft Windows Server/Active Directory
  • Office 365 / G Suite
  • Microsoft SQL
  • Microsoft Exchange
  • SonicWALL, Cisco
  • Remote Access: RDS, Citrix, VPN
  • Virtualization: VMware, Microsoft Hyper-V 
  • Wireless: Ruckus, Unifi, Meraki

Our Benefits:

  • Medical- Company pays 100% of the base plan for either Kaiser or BlueShield
  • Dental & Vision
  • 401(k)
  • Vacation and Sick Time accrual
  • 9 Paid Holidays


Life at Endsight is about finding fulfillment for ourselves by fiercely committing to helping others thrive.  We work for our clients and our colleagues with an ambition to pursue “excellent customer experiences at EVERY opportunity.”  Our vision is to be a lot like a great university - a place where employees come, make life long connections with other incredible people and go through intense personal and professional growth; a place where the best people in the industry come to be treated with respect and are given the opportunity to do meaningful work.

Thank You

Your application was submitted successfully.

  • Location
    Napa, California
  • Department
    Response Center
  • Employment Type
    Full time
  • Minimum Experience
  • Compensation
    DOE - Hourly Rate